Shipping and Delivery

We aim for a same day dispatch on all orders received before 3pm UK local time Monday to Friday (excluding UK Bank Holidays).

Please note, we do not dispatch orders over the weekend or on Bank Holidays.

Fast and Efficient Delivery

We offer a free Royal Mail Tracked 24 service on all of our products for UK orders, this is a fully tracked service from our door to your letterbox and does not require a signature. If you require a specific delivery request, such as a signature or do not leave with a neighbour, please get in touch.

We also have Express delivery options available that can be selected at checkout - Special Delivery Guaranteed Next Working Day and UPS Standard, UPS Express Saver and UPS Express, with a Saturday delivery option that is available upon request.

Please bear in mind that, unless stated otherwise, the delivery services are working day services and we cannot guarantee weekend day deliveries.

We also offer free delivery on all of our products Worldwide.

International orders are sent via Royal Mail International Tracked and the delivery times will vary depending on the destination, however Royal Mail delivery aims are as follows:

Western Europe – 3 - 7 working days

Eastern Europe – 5 - 12 Working days

Rest Of The World – 7+ Working days

Further details can be found on the Royal Mail website, please click here or by contacting our Customer Service team on 0800 270 7201

Unfortunately there are a few countries we don't ship to, due to the poor tracking visibility available to both the customer and ourselves.

Please note - import duty is solely the responsibility of the buyer and not ourselves. It is your duty to know the expected rate of duty and taxes applicable prior to placing an order. Orders not received due to failure to pay duty and taxes will not be refunded.

We reserve the right to cancel an order subject to security checks performed by our team based on shipping destination and customer profiling.

Established in 2013, we've built our business on exceptional customer service, environmental responsibility, lightning-fast delivery, and, of course, unbeatable prices!

At Second-Hand Phones, we're dedicated to advancing environmental sustainability through our wide range of eco-friendly, pre-owned mobile phones, smartwatches, wearables, and tablets. Whether you're in need of a basic communication device or the latest smartphone, smartwatch, or tablet model, we've got you covered!

Our inventory boasts a variety of manufacturers, including Apple, Samsung, Google, Huawei, Sony, Motorola, Xiaomi, Nokia, Oppo, and OnePlus, among others. Continuously expanding our collection, we regularly introduce new devices, including foldable options and the latest iPhones, as they become available. Opting for our refurbished options significantly reduces electronic waste by extending the lifespan of devices which contributes to a circular economy, allowing products to be reused and recycled.

In today's world, where technological advancements often come with a notable environmental impact, we're committed to providing high-quality yet environmentally-conscious alternatives. Our focus is on making cutting-edge technology accessible to individuals in the UK and beyond, without compromising our commitment to reducing carbon footprint and promoting a green lifestyle.

To achieve this mission, we've implemented a meticulous grading system. Each device undergoes thorough inspection, cleaning, and testing to ensure optimal functionality and appearance.

Since our establishment, we've served hundreds of thousands of customers worldwide, delivering exceptional customer service and support every step of the way. As a company deeply invested in reducing environmental impact, we value each customer and strive to provide a positive experience for all. Join us on our journey towards a greener future by choosing Second-Hand Phones.Com.

Free UK Express Delivery

Need your phone fast? We offer FREE UK Express delivery with all orders!

About Our Delivery

14 Day No Quibbles Returns

We always want our customers to be 100% happy with their new phone

About Our Returns

12 Month Warranty

For extra peace of mind, all our phones come with a full 12 month warranty

Warranty Information

Full Diagnostic & Battery Checks

Every phone we sell has to pass a multitude of rigorous quality checks.

Data Wiped & Factory Reset

We ensure all our phones have their data fully wiped and reset to factory settings.

Sanitised & Surgically Cleaned

We meticulously clean all our phones before they are despatched.

PayPal Pay in 3 is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone and use may affect your credit score. See product terms for more details.