Customer Service

Quality Control

At Second-hand we take quality control very seriously and that is why all of our handsets are processed through a stringent quality control process to ensure that the handset you receive is in full working order, in addition all our units are fully data wiped, factory reset and surgically cleaned with an electrical contact cleaning agent prior to sale. We then individually grade the cosmetic condition of every handset to provide our customers with a clear idea of what the handset will look like.

Fast Efficient Delivery

Same day dispatch on all orders received before 4pm GMT Monday to Friday (Excluding UK Bank Holidays)

We offer a FREE Tracked service on all of our products for UK and Worldwide customers.

More information on our Shipping and Delivery here.

Change Of Mind Returns Policy

At Second-Hand Phones.Com we understand that sometimes our customers change their mind and need to return their handset and that is why we offer a 14 day change of mind returns period, which is extended to 30 days in the rare event that a handset develops a fault through no fault of your own for all of our retail handsets. For further information on our Change Of Mind Returns Policy, please click here.

Technical Support

We understand that some of our customers may need a helping hand when it comes to setting up or activating their new or used Mobile Phone / Smartphone, and that is why we are always happy to help where we can. We are willing and able to advise our customers on the best used Mobile Phone or Smartphone for their requirements. Our small, friendly UK-based Customer Service team have over 25 years industry experience and are always on hand to help wherever we can.

SIM Cards

The majority of our customers already have a SIM card however if you need a new one or wish to change Networks, feel free to order a free SIM card from our site or call through to our Customer Service team, we stock Pay As You Go SIM Cards on all the major networks and best of all they are completely free of charge regardless of whether you purchased your phone from us. For more information or to place an order please please click here.


Whilst we treat all our handsets with the utmost care we know that sometimes things can get damaged in the post and that’s why we send every one of our mobile phones and tablets in our specially designed Airbags in addition to this all our devices are fully insured, for further information please contact our Customer Service team.

At Second-hand Phones.Com we pride ourselves on the service we deliver to our customers and that is why we really value feedback from all our customers, so if you have a comment, suggestion or issue please do not hesitate to get in touch. We welcome correspondence from all of our customers so regardless of whether you prefer to email, call, SKYPE, live chat or contact us via Facebook or Twitter please feel free to get in touch.

Paypal Credit
Representative Example:

Assumed credit limit: £1,200
Purchase rate: 23.9% p.a. (variable)
Representative: 23.9% APR (variable)
To be eligible for PayPal Credit you must:

  • Be a UK resident aged 18 years or older
  • Have a good credit history
  • Have not been declared bankrupt
  • Be employed and have an income greater than £7500 per year